PC Tech Guru FAQ

I will always do my best to diagnose and resolve the issue, but no technician can honestly guarantee every repair before seeing the device. Some faults are caused by failing parts, severe damage, unsupported software or problems that are not cost-effective to fix. You will get honest advice before any extra work is carried out.

PC Tech Guru normally provides support at your location. That means your PC, laptop, WiFi or setup issue can be checked in the environment where the problem actually happens. If you prefer, your device may also be taken away for repair where suitable.

The £10 deposit secures your appointment slot and is deducted from your final service cost. It helps prevent missed appointments and keeps booking fair for everyone.

It depends on the age, condition and specification of the machine. Many slow PCs can be improved with an SSD upgrade, memory upgrade, cleanup or software repair. If the device is not worth spending money on, you will be told honestly.

Yes. WiFi problems can be caused by weak signal, router placement, thick walls, interference, poor equipment or incorrect setup. I can help diagnose the cause and recommend practical improvements such as better placement, mesh WiFi, extenders or settings changes.

If parts are needed, I will explain what is required before you spend anything. Parts are normally paid for by the customer, and I can advise on suitable options. Labour for installation, diagnosis and setup is charged separately from the cost of parts.

Absolutely. You do not need to know the technical terms. Just describe what is happening in normal language, such as “it is slow”, “the WiFi keeps dropping”, “it will not turn on”, or “I keep getting pop-ups”. I will take it from there.

Yes, I can help with suspicious pop-ups, browser hijacks, unwanted programs, malware concerns and general security checks. I can also advise on safer browsing, passwords and basic protection to reduce future problems.

I do not provide specialist internal data recovery from failed drives, damaged USB sticks or physically faulty storage devices. I may be able to help with basic file transfer, backup setup or accessible data migration, but serious data recovery should be handled by a specialist recovery company.

I do not provide internal Apple hardware repairs such as broken screens, charger ports or internal board repairs. If your issue is general setup, WiFi, email, accounts or advice, it may still be worth asking first.

Services not provided include internal printer repairs, internal mobile or tablet repairs, micro-soldering motherboard components, TV or monitor repairs, USB storage drive repairs, specialist data recovery and internal Apple product repairs such as broken screens or charger ports.

Yes. PC Tech Guru also offers website creation for personal pages, entertainers, small businesses and online stores. You can view the website creation packages on the Website Creation page.

PC Tech Guru provides local support across Runcorn, Widnes, Halton and surrounding Cheshire areas. If you are nearby but unsure whether your area is covered, send a message before booking.

Some issues can be resolved during the appointment, while others may need extra time, parts or further investigation. A slow laptop cleanup might be straightforward, but hardware faults, Windows issues or upgrades can take longer.

The quickest option is usually WhatsApp or the booking page. You can also email enquiries@pctechguru.co.uk.