Privacy Policy

1. Who We Are

PC Tech Guru is a local PC, laptop, WiFi, website creation and technology support service run by Nathan.

Contact email: enquiries@pctechguru.co.uk

Contact phone: 07741 318 468

2. Information We Collect

Depending on how you contact or book with PC Tech Guru, the following information may be collected:

• Your name.
• Your email address.
• Your phone number.
• Your address or appointment location.
• Details about your PC, laptop, WiFi, website or technology issue.
• Booking date, appointment time and payment/deposit status.
• Email, WhatsApp or contact form messages you send.

Payment card details are not stored directly by PC Tech Guru. Payments are handled by third-party payment or booking providers where used.

3. How We Use Your Information

Your information may be used to:

• Reply to enquiries.
• Confirm and manage appointments.
• Visit your location for a booked service.
• Diagnose and understand your technology issue.
• Send appointment, payment or service-related messages.
• Keep basic service records.
• Handle disputes, complaints or aftercare queries.

PC Tech Guru does not sell your personal information.

4. Lawful Basis

PC Tech Guru uses personal information where it is necessary to respond to your enquiry, provide a service, manage a booking, keep records, or meet legal responsibilities.

The lawful basis may include contract, legitimate interests, consent where relevant, or legal obligation depending on the situation.

5. Who We Share Data With

Your information may be processed using trusted third-party services required to operate the business, such as:

• Booking systems such as Calendly.
• Payment providers such as Stripe or card payment services.
• Email providers.
• Website hosting providers.
• Google services where forms, maps, calendars or scripts are used.

Information is only shared where needed to run the service, process bookings/payments, respond to enquiries, or comply with legal requirements.

6. How Long We Keep Data

Enquiry and booking information is kept only for as long as reasonably needed for customer service, records, aftercare, tax/accounting, dispute handling or legal reasons.

Messages that are no longer needed may be deleted. Some financial or appointment records may need to be kept for longer where required for accounting or legal purposes.

7. Security

Reasonable steps are taken to protect customer information, including using secure third-party services and limiting access to information where practical.

No online service can be guaranteed completely secure, but PC Tech Guru aims to handle customer details responsibly and only use them for appropriate business purposes.

8. Cookies and Website Tools

The website may use cookies or third-party embedded tools, including booking forms, maps, analytics, payment links or embedded services.

Some cookies are necessary for website or booking functions. Other cookies may be set by third-party embedded services such as Google, Calendly or payment providers.

You can manage cookies through your browser settings.

9. Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to ask for access, correction, deletion, restriction, objection, or to withdraw consent where consent is being used.

You can also raise a concern with the Information Commissioner’s Office if you are unhappy with how your information is handled.