Terms and Conditions

0. Acceptance of Terms

0.1 By booking an appointment and paying a deposit, you confirm that you have read, understood and agreed to these Terms and Conditions.

0.2 Acceptance of these Terms forms a binding agreement between you and PC Tech Guru.

0.3 It is your responsibility to review these Terms before completing your booking.

0.4 If you do not agree with these Terms, you must not proceed with the booking or payment.

1. Definitions

“You / Your” means the client or customer.

“We / Us / Our / I” means PC Tech Guru, Nathan.

“Device” means your PC, laptop, or related equipment.

“Location” means the address provided at booking.

2. Bookings, Deposits & Attendance

2.1 All appointments require a deposit payment to secure the booking.

2.2 Your appointment is only confirmed once the deposit has been received.

2.3 The deposit:

• Is deducted from the final service cost.
• Is non-refundable if cancelled within 1 hour of the appointment.
• Is forfeited in the event of a no-show.

2.4 You may reschedule or cancel your appointment up to 1 hour before the scheduled time.

2.5 You must be present at the agreed location at the appointment time.

2.6 If you are not present, the appointment will be treated as a no-show and your deposit will be forfeited.

3. Payments

3.1 The remaining balance is payable at the appointment, or online where applicable.

3.2 We reserve the right to request full payment in advance for certain services.

3.3 We accept:

• Debit or credit cards.
• Online payments with Stripe.
• Cash, where agreed.

4. Call-Out & No-Fix Policy

4.1 All appointments are booked as a call-out and diagnostic service, not a guaranteed repair.

4.2 The service you are paying for includes travel to your location, professional diagnosis, and time spent investigating and attempting repair.

4.3 While we aim to resolve all issues, some problems may not be repairable, may require specialist parts or further work, or may fall outside the scope of the booked service.

4.4 If we are unable to complete a repair, the service is still chargeable because time, expertise and diagnosis have been provided.

4.5 The full or agreed service charge still applies if the issue cannot be resolved, the repair is not possible, you choose not to proceed after diagnosis, or additional work is required beyond the original scope.

4.6.1 PC Tech Guru provides on-site services within a 20-mile radius of Runcorn, Cheshire.

4.6.2 Appointments outside this area may be accepted at our discretion, may incur additional travel charges, and must be agreed in advance.

4.6.3 We reserve the right to decline bookings outside our service area or cancel/reschedule appointments where travel is not practical.

5. Scope of Work

5.1 Services are limited to the issue or issues agreed at booking.

5.2 Additional requests may require extra time, be charged separately, or require a new appointment.

6. Remote Support

6.1 Remote services require a working internet connection, installation of remote software, and your presence during the session.

6.2 If access cannot be established, the session may be rescheduled and charges may still apply for time allocated.

7. Hardware, Parts & Custom PC Builds

7.1 All parts are paid for by the customer.

7.2 PC Tech Guru does not finance or supply parts and does not take ownership of any hardware.

7.3 Responsibility for faulty parts, returns and warranties remains with the customer and/or supplier.

7.4 We provide advice on parts selection, installation and setup services.

7.5 We are not liable for incorrect parts purchased, supplier delays or manufacturer faults.

7.6 Labour charges apply to installation, diagnosis and re-installation of replacement parts.

8. Estimates & Additional Costs

8.1 Estimates are provided based on available information.

8.2 Final costs may change if additional faults are discovered or parts differ from the original estimate. You will always be informed before proceeding.

9. Timeframes

9.1 All time estimates are approximate.

9.2 Repairs may take longer depending on complexity, software issues and parts availability.

10. Data Loss & Backups

10.1 You are responsible for backing up your data before any work.

10.2 We are not liable for data loss, data corruption or system failure.

11. Software & Viruses

11.1 We may install software necessary to complete repairs.

11.2 We do not guarantee future virus protection or compatibility with all systems.

12. Refunds

12.1 Deposits are non-refundable in cases of no-shows or late cancellations.

12.2 Service refunds are assessed case-by-case and may be reduced to reflect time, travel and work completed.

13. Liability

13.1 We will carry out services with reasonable care and skill.

13.2 Our total liability is limited to the amount paid for the service provided.

13.3 We are not liable for loss of income, business interruption, or indirect/consequential losses.

14. Access & Working Conditions

14.1 You must provide a safe and suitable working environment.

14.2 We reserve the right to refuse or stop work, and leave the location, if conditions are unsafe or unsuitable.

15. Abandoned Devices

15.1 If a device is left with us and not collected or paid for within 30 days, we reserve the right to charge storage fees and dispose of or recycle the device.

16. Third-Party Services

16.1 We may recommend third-party services where required.

16.2 We are not responsible for their work, pricing or outcomes.

17. Confidentiality

17.1 All personal data will be treated as confidential.

17.2 Information will only be disclosed where required by law.

18. Service Guarantee & Aftercare

18.1 If an issue directly related to the original repair occurs within 72 hours, we will review and attempt to resolve it.

18.2 PC Tech Guru Shield covers issues related to your recent service for 30 days. It does not cover new faults or hardware failure.

18.3 If we are unable to complete a repair, labour charges may still apply for time and diagnosis. Hardware costs are non-refundable.

19. Right to Refuse Service

We reserve the right to refuse service where payment is not made, information is false, or behaviour is abusive or unsafe.

20. Changes to Terms

We may update these terms at any time. Continued use of our services means acceptance of the latest version.