PC Tech Guru FAQ

Yes. PC Tech Guru builds fast, mobile-friendly websites for local businesses, trades, creators, events and online services. Websites are built to load quickly, work well on phones and make it easy for customers to contact, book or pay, with clear local service structure and enquiry tracking where useful. You can view the full packages on the Website Design page.

Website packages start from £299 for the Local Business package. Business Plus websites start from £499, and Commerce websites start from £699 depending on what is needed. Any third-party costs, such as domain names, paid email inboxes, booking tools, payment provider fees, subscriptions, paid images or external services, are agreed separately.

No. You can pay a one-off price for the website build. Monthly website care is optional and starts from £29/month with GURU+ Site Care, or £49/month with GURU+ Site Growth if you want more regular updates, checks and website support after launch.

Monthly website care can include agreed minor text changes, image swaps, contact form checks, analytics checks, tracking checks, speed checks and general website support depending on the selected plan. It does not include unlimited edits, full redesigns, paid advertising, third-party subscriptions or guaranteed Google rankings.

If the editing connection is included and configured for your bespoke site, you can update agreed contact details, opening hours, service text and selected photos in GURU+, preview them on your site and publish when ready. The layout and design stay protected, and saved versions can be restored. The website and domain remain in your own account. The editing connection is an optional PC Tech Guru service; if it is unavailable, the site continues to show its built-in content but panel edits and new published updates pause.

Free access to a separate GURU+ social media planner is available to business customers when enabled. It has its own planner, media library and Facebook Page connection for your posts. Paid advertising, boosted posts and third-party charges are separate.

No honest website builder can guarantee a specific Google ranking. I can set up the website properly with good structure, page titles, descriptions, sitemap, speed-focused build methods and local service wording, but rankings depend on competition, content, reviews, search changes and ongoing activity.

Once the website build has been paid for in full, you own the final website content and custom code created specifically for your project, subject to any third-party licences or service terms. You do not own third-party platforms, fonts, stock images, booking tools, payment providers, analytics tools or subscriptions used as part of the website.

Every website package includes up to £20 towards the initial domain registration only. If the domain costs more than £20, you pay the difference before purchase. Future renewals, paid email inboxes, booking tools, payment-provider fees, premium services and other third-party costs are separate.

Yes. I can review an existing business website and advise whether it is sensible to improve what is already there or rebuild it more cleanly. The best route depends on the current platform, content and condition of the site, and your existing domain can normally be kept where suitable.

No. Describe what you want the PC to do and the budget you have in mind. PC Tech Guru can help plan suitable, compatible parts including the processor, graphics card, motherboard, memory, storage, power supply, case and cooling.

Yes. The guide budget represents the expected complete PC cost, including the agreed parts, PC Tech Guru build labour and the Windows licence/setup. The final specification and live component prices are agreed before the build goes ahead.

Usually, yes, provided the parts are suitable and compatible with the rest of the build. I will check what can sensibly be used before the build starts and explain any compatibility concerns first.

Yes, where the existing parts are compatible, in good condition and still make sense for the new build. Reusing worthwhile components can reduce unnecessary spending, while older or unsuitable parts can be replaced where needed.

Once all agreed parts have arrived and been checked, a custom PC is typically built, set up and tested within 2-3 working days. The private progress tracker keeps you updated through the main stages.

Yes. The complete custom PC budget includes the Windows licence, which is installed and activated during setup along with drivers, updates and testing before handover.

Yes. A gaming build can be planned around the games you play, the resolution and refresh rate of your monitor, and the performance level you are aiming for. That helps balance the CPU, graphics card and the rest of the system without spending heavily in the wrong places.

The consultation is free. PC Tech Guru then prepares the final specification and total quote. If you accept it, the full quoted amount is paid before components are ordered. That quoted amount covers the components and build work listed in the quote.

For a standard complete build, PC Tech Guru orders the quoted components and supplies the finished PC. If a supplied component develops a fault, contact PC Tech Guru first so the appropriate repair, replacement, supplier or manufacturer route can be handled. Customer-supplied or reused parts are treated separately.

Every complete Custom PC build includes 12 months of GURU+ Device Care worth £99. It is enrolled automatically at handover with no separate checkout or payment card required. If you already have paid Device Care, PC Tech Guru does not cancel or alter it - the included 12 months is added after your paid cover ends.

Every custom build includes a private tracker link. It can show the current build stage, progress, latest notes, estimated completion or handover information, and a build photo when useful, so you can follow progress without chasing for updates.

PC Tech Guru normally provides support at your location. That means your PC, laptop, WiFi or setup issue can be checked in the environment where the problem actually happens. If you prefer, your device may also be taken away for repair where suitable.

Reserved priority appointment access is not included just because you have the free GURU+ dashboard. Active Device Care provides access to reserved priority times when offered. Active GURU+ Shield also gives temporary priority appointment access during its 30-day aftercare period. All priority times remain subject to availability.

No. Reserving an appointment slot is free and no payment or deposit is taken when you reserve it. You only pay for the service or work agreed with you.

Visits start from £50. Standard repair jobs have an estimated price of £70. Payment is made when requested or agreed, and any extra costs such as parts, software or additional work will be explained before going ahead.

PC Tech Guru provides support by appointment across Runcorn, Widnes, Warrington, St Helens, Northwich, Chester, Ellesmere Port and Liverpool. If you are nearby but unsure whether your area is covered, send a message before booking.

Some issues can be resolved during the appointment, while others may need extra time, parts or further investigation. A slow laptop cleanup might be straightforward, but hardware faults, Windows issues or upgrades can take longer.

It depends on the age, condition and specification of the machine. Many slow PCs can be improved with an SSD upgrade, memory upgrade, cleanup or software repair. If the device is not worth spending money on, you will be told honestly.

Yes. WiFi problems can be caused by weak signal, router placement, thick walls, interference, poor equipment or incorrect setup. I can help diagnose the cause and recommend practical improvements such as better placement, mesh WiFi, extenders or settings changes.

Yes, I can help with suspicious pop-ups, browser hijacks, unwanted programs, malware concerns and general security checks. I can also advise on safer browsing, passwords and basic protection to reduce future problems.

I do not provide specialist internal data recovery from failed drives, damaged USB sticks or physically faulty storage devices. I may be able to help with basic file transfer, backup setup or accessible data migration, but serious data recovery should be handled by a specialist recovery company.

Yes. A no-display fault can involve the graphics card, memory, power supply, motherboard, cabling or display setup. I can diagnose the system and explain the likely fault and sensible next steps.

Yes, where a Windows reinstall is the sensible option. Important files should be backed up first where possible, and any software, accounts or licences that need setting up again can be discussed before the reinstall goes ahead.

Not every repair affects your files, but storage faults and Windows reinstalls can carry a risk of data loss. Back up anything important before work where possible. I can help with accessible file transfer or backups, but I do not provide specialist recovery from failed or physically damaged storage.

I will explain what has been found and what the practical next options are. That may mean a part is needed, more investigation is required, another visit makes sense, or replacement is better value. Any extra work or parts are agreed with you first.

Yes. I can help diagnose gaming PC faults and advise on upgrades such as graphics cards, memory, SSDs, cooling and other compatible hardware. The existing specification is checked first so money is spent where it will actually help.

If parts are needed, I will explain what is required before you spend anything. Parts are normally paid for by the customer, and I can advise on suitable options. Labour for installation, setup, testing or investigation is charged separately from the cost of parts.

Absolutely. You do not need to know the technical terms. Just describe what is happening in normal language, such as “it is slow”, “the WiFi keeps dropping”, “it will not turn on”, or “I keep getting pop-ups”. I will take it from there.

Yes. PC Tech Guru supports both home users and small businesses by appointment. That can include PCs and laptops, WiFi, setup, printers, email, upgrades and general technology troubleshooting, as well as separate custom PC build and website projects where needed.

I do not provide internal Apple hardware repairs such as broken screens, charger ports or internal board repairs. If your issue is general setup, WiFi, email, accounts or advice, it may still be worth asking first.

Services not provided include internal printer repairs, internal mobile or tablet repairs, micro-soldering motherboard components, TV or monitor repairs, USB storage drive repairs, specialist data recovery and internal Apple product repairs such as broken screens or charger ports.

The quickest option is usually WhatsApp or the booking page. You can also email enquiries@pctechguru.co.uk.