Privacy Policy

1. Who We Are

PC Tech Guru is a local PC, laptop, WiFi, website creation and technology support service run by Nathan.

Contact email: enquiries@pctechguru.co.uk

Contact phone: 07741 318 468

2. Information We Collect

Depending on how you contact, book with, or request work from PC Tech Guru, the following information may be collected:

• Your name.
• Your email address.
• Your phone number.
• Your address or appointment location.
• Details about your PC, laptop, WiFi, website or technology issue.
• Booking date, appointment time and payment status where applicable.
• Email, WhatsApp or contact form messages you send.
• Website project details, such as business name, website address, domain name, services, prices, images, logos, copy, page requirements and design preferences.
• Information needed for website care, support, updates, launch checks, analytics setup, lead tracking or third-party tool setup.
• Basic website usage information where analytics, Meta Pixel, event tracking or similar tools are used.

Payment card details are not stored directly by PC Tech Guru. Payments are handled by third-party payment or booking providers where used.

3. How We Use Your Information

Your information may be used to:

• Reply to enquiries.
• Confirm and manage appointments.
• Visit your location for a booked service.
• Diagnose and understand your technology issue.
• Plan, build, update, launch or support website projects.
• Provide website care, minor updates, checks, troubleshooting and aftercare.
• Set up or check contact forms, booking links, payment links, analytics, Meta Pixel or lead tracking where agreed.
• Send appointment, payment, project or service-related messages.
• Keep basic service, project and accounting records.
• Handle disputes, complaints, aftercare queries or legal responsibilities.

PC Tech Guru does not sell your personal information.

4. Lawful Basis

PC Tech Guru uses personal information where it is necessary to respond to your enquiry, provide a service, manage a booking, deliver a website project, provide website care, keep records, or meet legal responsibilities.

The lawful basis may include contract, legitimate interests, consent where relevant, or legal obligation depending on the situation.

Where optional marketing, analytics, Meta Pixel, tracking cookies or similar non-essential website tools are used, consent may be required depending on the tool and setup.

5. Who We Share Data With

Your information may be processed using trusted third-party services required to operate the business, provide support, or deliver website projects, such as:

• Booking systems such as Calendly.
• Payment providers such as Stripe or card payment services.
• Email providers.
• Website hosting providers, including Cloudflare Pages where used.
• Google services where forms, maps, calendars, analytics, tags or scripts are used.
• Meta services where Meta Pixel or Facebook/Instagram tracking is used.
• Domain, DNS, email, analytics, booking, payment, image hosting or website tool providers used for client projects.

Information is only shared where needed to run the service, process bookings/payments, respond to enquiries, deliver website work, configure agreed tools, provide aftercare, or comply with legal requirements.

6. How Long We Keep Data

Enquiry, booking, service and website project information is kept only for as long as reasonably needed for customer service, records, aftercare, website care, tax/accounting, dispute handling or legal reasons.

Messages that are no longer needed may be deleted. Some financial, appointment, project or support records may need to be kept for longer where required for accounting, legal, warranty, aftercare or dispute purposes.

Website files, project notes and support details may be retained where needed to maintain, update or support a website, especially where an active monthly care plan or aftercare period is in place.

7. Security

Reasonable steps are taken to protect customer information, including using secure third-party services and limiting access to information where practical.

No online service can be guaranteed completely secure, but PC Tech Guru aims to handle customer details responsibly and only use them for appropriate business purposes.

8. Cookies and Website Tools

The PC Tech Guru website may use cookies, tracking pixels or third-party embedded tools, including booking forms, maps, analytics, payment links, Meta Pixel, Google Analytics or embedded services.

Some cookies are necessary for website or booking functions. Other cookies, pixels or tracking tools may be set by third-party embedded services such as Google, Meta, Calendly, Cloudflare, maps, payment providers or other connected tools.

These tools may help measure website visits, page views, form submissions, phone clicks, email clicks, WhatsApp clicks, booking clicks, payment clicks and other useful actions.

If PC Tech Guru sets up analytics, Meta Pixel, advertising tools, booking tools, payment tools or similar third-party services on a client website, the client is responsible for making sure their own privacy policy, cookie wording and consent setup are suitable for their business.

You can manage cookies through your browser settings. Where a cookie banner or consent tool is used, you can also use the options provided on the website.

9. AI Assistant & Enquiries

The PC Tech Guru website may include an AI assistant to help visitors find general guidance about PC repairs, laptop issues, WiFi support, upgrades, website creation and related technology questions.

If you use the AI assistant, the question or issue you type may be processed through a secure Cloudflare Worker and sent to OpenAI so a response can be generated. The assistant is intended to provide general guidance only and may make mistakes.

The AI assistant cannot guarantee the exact fault, repair cost, part compatibility, availability, data recovery result, website ranking or final outcome. A final diagnosis can only be confirmed after the device, setup or project requirement has been checked.

If you choose to send an enquiry from the AI assistant, PC Tech Guru may collect and receive the details you provide, including your name, email address or phone number, postcode or area, original question, assistant response, enquiry category, safety flag and page source.

AI assistant enquiries may be sent to PC Tech Guru by email using Resend. Cloudflare may process technical request information to run the Worker, apply rate limits and help protect the assistant from misuse.

Do not enter passwords, payment card details, private account credentials, bank details or highly sensitive personal information into the AI assistant.

10. Your Rights

Under UK data protection law, you may have rights over your personal information, including the right to ask for access, correction, deletion, restriction, objection, or to withdraw consent where consent is being used.

You can also raise a concern with the Information Commissioner’s Office if you are unhappy with how your information is handled.