Terms and Conditions

0. Acceptance of Terms

0.1 By booking an appointment, requesting a service, approving a quote, making a payment, asking PC Tech Guru to begin work, or using PC Tech Guru services, you confirm that you have read, understood and agreed to these Terms and Conditions.

0.2 Acceptance of these Terms forms a binding agreement between you and PC Tech Guru.

0.3 It is your responsibility to review these Terms before completing your booking, making a payment, approving website work, or agreeing to a monthly care plan.

0.4 If you do not agree with these Terms, you must not proceed with the booking, payment, project or service.

0.5 Nothing in these Terms affects your statutory consumer rights.

1. Definitions

“You / Your” means the client or customer.

“We / Us / Our / I” means PC Tech Guru, Nathan.

“Device” means your PC, laptop, or related equipment.

“Location” means the address provided at booking.

“Website Project” means any website design, build, setup, update, integration, migration, support or related digital work carried out by PC Tech Guru.

“Website Care” means an optional monthly support plan for agreed minor updates, checks and website support.

“Third-Party Service” means any external service, provider, platform or tool not owned by PC Tech Guru, including domain registrars, hosting providers, email providers, analytics tools, booking platforms, payment processors and advertising platforms.

2. Bookings & Attendance

2.1 Appointments may be requested using the booking system, contact form, email, phone, WhatsApp or another agreed method.

2.2 Your appointment is confirmed once PC Tech Guru has accepted the booking or confirmed the appointment details.

2.3 You may reschedule or cancel a standard appointment up to 1 hour before the scheduled time unless separate terms have been agreed.

2.4 You must be present at the agreed location at the appointment time unless agreed otherwise.

2.5 If you are not present, the appointment may be treated as a no-show and charges may still apply for time allocated, travel or attendance.

2.6 Free website design chats, where offered, are intended for discussing requirements and do not include free build work, design work, technical setup, full audits or project delivery unless agreed separately.

3. Payments

3.1 The remaining balance for standard repair or support work is payable at the appointment, on completion, or online where applicable.

3.2 We reserve the right to request full payment in advance for certain services, including custom PC builds, parts-related work, website projects, third-party setup work or higher-value jobs.

3.3 We accept:

• Debit or credit cards.
• Online payments with Stripe or another agreed payment provider.
• Cash, where agreed.
• Bank transfer, where agreed.

3.4 All prices shown are in GBP.

3.5 Unless stated otherwise, prices do not include third-party costs, parts, software licences, subscriptions, domain names, email inboxes, booking tools, payment provider fees, paid images, advertising spend or other external charges.

3.6 If a payment fails, is reversed, or remains unpaid, PC Tech Guru may pause work, withhold delivery, suspend support or delay launch until payment is resolved.

4. Call-Out & No-Fix Policy

4.1 Standard PC, laptop, WiFi and technology support appointments are booked as a call-out and diagnostic service, not a guaranteed repair.

4.2 The service you are paying for includes travel to your location, professional diagnosis, and time spent investigating and attempting repair.

4.3 While we aim to resolve all issues, some problems may not be repairable, may require specialist parts or further work, or may fall outside the scope of the booked service.

4.4 If we are unable to complete a repair, the service may still be chargeable because time, expertise and diagnosis have been provided.

4.5 The full or agreed service charge may still apply if the issue cannot be resolved, the repair is not possible, you choose not to proceed after diagnosis, or additional work is required beyond the original scope.

4.6.1 PC Tech Guru provides on-site services within a 20-mile radius of Runcorn, Cheshire unless agreed otherwise.

4.6.2 Appointments outside this area may be accepted at our discretion, may incur additional travel charges, and must be agreed in advance.

4.6.3 We reserve the right to decline bookings outside our service area or cancel/reschedule appointments where travel is not practical.

5. Scope of Work

5.1 Services are limited to the issue, project, package, quote or tasks agreed at booking or in writing.

5.2 Additional requests may require extra time, be charged separately, or require a new appointment or quote.

5.3 PC Tech Guru may recommend a different approach if the requested work is unsuitable, unsafe, uneconomical, unsupported or outside current service scope.

5.4 Any advice provided is based on the information available at the time. Further issues may become apparent once work begins.

6. Remote Support

6.1 Remote services require a working internet connection, installation or use of remote support software, and your presence during the session unless agreed otherwise.

6.2 If access cannot be established, the session may be rescheduled and charges may still apply for time allocated.

6.3 You must not share passwords or sensitive information unless necessary for the agreed work. Where credentials are required, you remain responsible for changing passwords afterwards if you wish to do so.

6.4 PC Tech Guru is not responsible for issues caused by unstable internet, third-party remote access tools, customer interruptions or changes made by others during or after the session.

7. Hardware, Parts & Custom PC Builds

7.1 All parts are paid for by the customer unless expressly agreed otherwise.

7.2 PC Tech Guru does not finance parts and does not take ownership of customer hardware.

7.3 Responsibility for faulty parts, returns and warranties normally remains with the customer and/or supplier.

7.4 We provide advice on parts selection, installation and setup services.

7.5 We are not liable for incorrect parts purchased by the customer, supplier delays, manufacturer faults, courier damage or changes to part availability.

7.6 Labour charges apply to installation, diagnosis and re-installation of replacement parts unless agreed otherwise.

7.7 Residential custom PC builds may require full or staged payment up-front before work begins.

7.8 Compatibility advice is provided with reasonable care, but final compatibility may depend on manufacturer revisions, BIOS versions, firmware, driver support and supplier information.

8. Estimates & Additional Costs

8.1 Estimates are provided based on available information.

8.2 Final costs may change if additional faults are discovered, parts differ from the original estimate, project requirements change, or extra work is requested. You will be informed before significant additional work proceeds.

8.3 Quotes may expire if not accepted within the stated time or, where no time is stated, within a reasonable period.

8.4 Prices may change if third-party providers change their own pricing, fees, licensing or terms.

9. Timeframes

9.1 All time estimates are approximate.

9.2 Repairs, builds or website projects may take longer depending on complexity, customer response times, software issues, parts availability, third-party services, content supply, approval delays or technical problems.

9.3 PC Tech Guru is not responsible for delays caused by the customer, third-party providers, domain registrars, payment processors, booking platforms, hosting providers, software vendors, broadband providers or other external services.

10. Data Loss & Backups

10.1 You are responsible for backing up your data before any work is carried out.

10.2 We are not liable for data loss, data corruption or system failure unless caused by our failure to use reasonable care and skill.

10.3 Some repairs, updates, scans, resets, migrations, storage work or software changes can carry a risk of data loss.

10.4 Specialist data recovery from failed drives, damaged USB devices, physically faulty storage or severely corrupted media is not provided unless expressly agreed.

10.5 For website projects, you are responsible for keeping copies of any original text, images, logos, files, product data, legal wording or business information supplied to PC Tech Guru.

11. Software & Viruses

11.1 We may install, remove, configure or recommend software necessary to complete repairs, support or website work.

11.2 We do not guarantee future virus protection, future software compatibility, future update success or compatibility with every system or device.

11.3 You are responsible for holding valid software licences, product keys, account access and proof of purchase where required.

11.4 PC Tech Guru is not responsible for loss of access to unlicensed, unsupported, pirated, expired or account-locked software.

11.5 Virus and malware work reduces known risks at the time of service but cannot guarantee that a system will remain safe in future.

12. Refunds, Goodwill Reviews & Cancellation

12.1 Refunds are assessed case-by-case and may be reduced to reflect time, travel, diagnosis, third-party costs and work completed.

12.2 If PC Tech Guru is unable to resolve the issue, or if you are unhappy with the completed work, you should contact PC Tech Guru as soon as possible with a clear and reasonable explanation of the problem.

12.3 Where a concern is accepted as reasonable and directly related to the original agreed work, PC Tech Guru may, at its discretion, offer a revisit, further advice, partial refund or full refund depending on the circumstances.

12.4 Refunds will not normally apply where the issue is caused by unrelated faults, failing hardware, customer changes, third-party software or services, internet provider faults, malware reinfection, accidental damage, lack of access, missing passwords, customer-supplied parts, or work carried out by others after the service.

12.5 Nothing in these Terms removes your statutory rights where services are not carried out with reasonable care and skill, or where goods supplied are faulty, not as described or not fit for purpose.

12.6 Where services are purchased online, by phone, by email or away from business premises, you may have a legal cancellation period. Where you ask PC Tech Guru to begin work during that period, you may be required to pay reasonable costs for work completed before cancellation.

12.7 Custom work, bespoke website work, digital setup work and services already started or completed may not be refundable in full once work has begun, especially where you have asked for work to start immediately.

12.8 Third-party costs, paid tools, domain names, subscriptions, licences, payment provider fees, booking tools, premium assets, software purchases and other external costs may be non-refundable once purchased, registered, connected or used.

12.9 If a refund is agreed, it will normally be returned using the original payment method unless agreed otherwise.

13. Liability

13.1 We will carry out services with reasonable care and skill.

13.2 To the fullest extent permitted by law, our total liability for a service is limited to the amount paid for that specific service.

13.3 We are not liable for loss of income, loss of profits, loss of business, business interruption, loss of opportunity, loss of goodwill, indirect loss or consequential loss.

13.4 We are not liable for faults caused by customer actions, pre-existing faults, failing hardware, third-party services, software updates, supplier issues, internet provider faults, malware reinfection, unauthorised changes, misuse or work carried out by others.

13.5 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory rights that cannot legally be excluded.

14. Access & Working Conditions

14.1 You must provide a safe and suitable working environment.

14.2 We reserve the right to refuse or stop work, and leave the location, if conditions are unsafe, unsuitable, abusive, threatening, unhygienic or unreasonable.

14.3 You must provide access to the device, accounts, passwords, equipment, internet connection, power supply, router, property area or online service needed to complete the agreed work.

14.4 If work cannot proceed because access is unavailable, information is missing, passwords are unknown, the customer is absent, or the working environment is unsuitable, charges may still apply for time allocated or attendance.

15. Abandoned Devices

15.1 If a device is left with us and not collected or paid for within 30 days after being notified, we reserve the right to charge storage fees.

15.2 If a device remains uncollected after reasonable attempts to contact you, we may dispose of or recycle the device where legally permitted.

15.3 You remain responsible for any personal data on abandoned devices.

16. Third-Party Services

16.1 We may recommend, configure, connect or use third-party services where required.

16.2 We are not responsible for third-party work, pricing, policies, outages, support, account restrictions, changes, security incidents or outcomes.

16.3 You are responsible for reading and accepting third-party terms where those services are used for your repair, website, booking system, payments, email, domain, hosting, analytics or other setup.

16.4 Third-party services may change features, pricing, access, rules or availability without notice.

17. Confidentiality

17.1 Personal data and customer information will be treated as confidential.

17.2 Information will only be disclosed where required to provide the service, operate the business, comply with legal requirements, resolve disputes, process payments or where disclosure is required by law.

17.3 You must avoid giving access to private, sensitive or unnecessary information unless required for the agreed work.

17.4 Our Privacy Policy explains how personal information is handled.

18. Service Guarantee & Aftercare

18.1 If an issue directly related to the original repair occurs within 72 hours, we will review and attempt to resolve it where practical.

18.2 PC Tech Guru Shield covers issues related to your recent service for 30 days where applicable. It does not cover new faults, unrelated issues, customer changes, third-party changes, malware reinfection, accidental damage, hardware failure or problems caused by others.

18.3 If we are unable to complete a repair, labour charges may still apply for time and diagnosis. Hardware costs are normally non-refundable once purchased, fitted or used unless the supplier accepts a return.

18.4 Website aftercare included in a website package is limited to agreed minor fixes, guidance and small corrections after launch. It does not include unlimited edits, redesigns, new pages, new features, ongoing marketing, SEO campaigns, paid advertising or third-party subscription costs.

19. Right to Refuse Service

19.1 We reserve the right to refuse, pause or stop service where payment is not made, information is false, requests are unlawful, behaviour is abusive or unsafe, the work is outside scope, or the requested work is not suitable.

19.2 We may refuse work involving illegal content, fraudulent activity, hacking, bypassing security without lawful permission, pirated software, harmful software, harassment, abusive content or anything that may breach law or third-party terms.

19.3 If service is refused after work has already started, charges may still apply for work completed, time allocated, third-party costs or attendance.

20. Changes to Terms

20.1 We may update these Terms at any time.

20.2 The version displayed on this page is the current version.

20.3 Continued use of our services after updates means acceptance of the latest version.

20.4 For already agreed website projects, the terms agreed at the point of payment or written approval will usually apply unless both parties agree otherwise.

21. Website Creation Services

21.0 Website creation services are provided according to the agreed package, quote, written scope or confirmed instructions.

21.1 Website packages may include services such as design, layout, page structure, mobile-friendly styling, Astro development, Cloudflare Pages deployment, contact forms, booking links, payment links, analytics setup, tracking events, launch checks and basic SEO setup, depending on the selected package.

21.2 Website packages are not unlimited. Each package includes only the features, pages and work stated on the Website Creation page or agreed in writing.

21.3 Any work outside the agreed scope may be charged separately. This includes extra pages, additional revision rounds, major redesigns, complex integrations, custom functionality, copywriting, large product catalogues, advanced e-commerce, databases, membership systems, booking workflows, automation or CRM setup.

21.4 The customer is responsible for providing accurate business details, text, images, logos, product information, service descriptions, prices, legal wording, privacy information, cookie information, contact details and any content required for the website.

21.5 PC Tech Guru is not responsible for inaccurate, unlawful, misleading, copied, unauthorised or incomplete content supplied by the customer.

21.6 PC Tech Guru may suggest wording, layout or structure, but the customer remains responsible for checking that all claims, offers, prices, qualifications, accreditations and legal information are correct before launch.

21.7 Website project prices may vary depending on requirements. The advertised package prices are starting points or package prices for standard setups only.

21.8 Website packages currently offered by PC Tech Guru are Local Business, Business Plus and Commerce. Package names, prices and included features may change over time, but the package, price and scope agreed in writing at the time of purchase will apply to your project.

21.9 Current advertised website package prices are Local Business from £299, Business Plus from £499, and Commerce from £699. Any custom features, extra pages, larger product or service catalogues, advanced workflows, third-party tools, paid subscriptions or additional work may be quoted separately.

22. Website Project Payments

22.0 Website projects may require full payment, an initial payment, or staged payments before work begins.

22.1 For smaller website projects, full payment up-front may be required before build work starts.

22.2 For larger website projects, payment stages may be agreed, such as an initial payment to begin and a final balance before launch or handover.

22.3 Unless agreed otherwise, a website will not be launched, transferred, handed over or made fully available until the agreed balance has been paid.

22.4 If payment is overdue, PC Tech Guru may pause work, delay launch, restrict support, pause updates or withhold project files until payment is resolved.

22.5 Third-party costs must usually be paid before they are purchased, connected or configured.

22.6 If a customer cancels a website project after work has started, PC Tech Guru may retain payment or charge for work already completed, time allocated, planning, design, development, third-party costs and project administration.

22.7 Where the customer asks for work to begin before any statutory cancellation period has ended, the customer agrees that work may begin immediately and accepts that reasonable charges may apply for work already completed if the project is later cancelled.

22.8 Website package prices are one-off build prices unless expressly stated otherwise. They do not include optional monthly care plans, third-party provider costs, paid email inboxes, domain registration or renewal costs, premium plugins, paid images, advertising spend, payment processor fees or external platform charges unless agreed in writing.

22.9 For website projects, PC Tech Guru may request full payment, staged payment or an agreed initial payment before work begins, depending on the project size, scope and agreed package.

23. Website Scope & Revisions

23.1 Website projects include the pages, sections, features and integrations agreed before work begins.

23.2 Unless agreed otherwise, website packages include reasonable minor adjustments during the build.

23.3 A revision means an adjustment to work already created. It does not mean a complete redesign, a new concept, a new page, a new feature or a change to the project direction unless agreed separately.

23.4 Repeated changes, late changes to approved work, new requests after approval, major layout changes or extra functionality may require an additional quote.

23.5 If customer content is delayed, incomplete or repeatedly changed, the project may be delayed and additional charges may apply.

23.6 If the customer does not respond for 30 days or more, the project may be treated as inactive. Reactivating an inactive project may require a new quote or admin fee.

23.7 PC Tech Guru is not responsible for checking every spelling mistake, business claim, legal statement, product description, service detail, price or compliance requirement. The customer must review the site before launch.

23.8 Once the website is approved or launched, later changes may be charged separately unless covered by included aftercare or an active website care plan.

24. Monthly Website Care

24.1 Monthly website care plans are optional and are separate from one-off website build fees unless agreed otherwise.

24.2 Website care may include agreed minor text changes, image swaps, checks, support, basic advice, analytics checks, form checks, speed checks, tracking checks and general website upkeep depending on the selected plan.

24.3 Monthly website care does not include unlimited edits, major redesigns, new full website builds, large new pages, paid advertising, advanced SEO campaigns, custom databases, complex development, emergency out-of-hours support, large content entry, copywriting or third-party subscription costs unless agreed separately.

24.4 Unused monthly update time does not roll over unless agreed in writing.

24.5 Website care is billed in advance and can be cancelled with notice. Unless agreed otherwise, at least 30 days’ notice is required.

24.6 If payment is missed, PC Tech Guru may pause support, updates, monitoring, checks or any related care service until payment is resolved.

24.7 If a customer cancels website care, the website may remain live where suitable hosting, domain and third-party arrangements are still in place, but ongoing updates, checks and support will stop unless agreed separately.

24.8 Website care is not a guarantee that the website will never break, never go offline, always rank highly, always generate enquiries or remain compatible with every third-party platform forever.

24.9 Monthly website care is optional and is separate from the one-off website build price unless expressly included in an agreed package or quote.

24.10 Current monthly website care options are Business Care at £29 per month and Growth Care at £49 per month. Care plan prices, names and included support may change over time, but any active plan will follow the terms agreed at the time of purchase unless you are notified of changes.

24.11 Website care covers agreed small updates, checks and support. It does not include unlimited redesign work, full new pages every month, major rebuilds, paid advertising, third-party subscription costs, guaranteed search engine rankings, or work outside the agreed care scope.

25. Website Ownership

25.1 Once the website build has been paid for in full, the customer owns the final website content and custom code created specifically for their project, subject to any third-party rights, licences or service terms.

25.2 The customer does not own third-party platforms, fonts, stock images, software, booking systems, payment providers, analytics tools, plugins, subscriptions, hosting platforms or external services used as part of the website.

25.3 PC Tech Guru may reuse general methods, layout ideas, code patterns, styling approaches, technical knowledge, components, processes and non-confidential experience gained from website projects.

25.4 PC Tech Guru may display completed website work in a portfolio, social media post, case study or example unless the customer requests otherwise in writing.

25.5 Ownership or transfer does not include ongoing support, future updates, third-party account management or maintenance unless a care plan or support agreement is active.

25.6 The customer is responsible for keeping access to their own domain, hosting, email, analytics, booking, payment and third-party accounts where these are set up in the customer’s name.

26. Website Third-Party Costs

26.1 Domain names, paid email inboxes, booking tools, payment provider fees, premium plugins, stock images, third-party subscriptions, advertising costs, paid fonts, premium integrations and external software are not included unless specifically stated in the agreed package or quote.

26.2 PC Tech Guru may use trusted third-party services to build, host, deploy, track, optimise, secure or support websites.

26.3 Third-party providers may change prices, features, rules, account requirements, terms, limits or availability at any time.

26.4 PC Tech Guru is not responsible for outages, downtime, policy changes, account restrictions, price changes, payment failures, domain expiry, email delivery issues, service limits or failures caused by third-party providers.

26.5 If the customer controls their own third-party accounts, the customer is responsible for renewing, paying for, securing and maintaining those accounts.

26.6 If a domain name, hosting account, email account or third-party subscription expires because the customer does not renew or pay for it, PC Tech Guru is not responsible for resulting downtime, data loss, email loss or business loss.

27. Analytics, Pixels & Cookies

27.1 Website packages may include Google Analytics, Meta Pixel, event tracking or similar tools where agreed.

27.2 These tools may use cookies, tracking pixels or similar technologies and may require appropriate privacy notices, cookie wording, consent banners or configuration.

27.3 PC Tech Guru may provide setup support or guidance, but the customer remains responsible for making sure their own website, privacy policy, cookie policy and consent setup are appropriate for their business and legal obligations.

27.4 If the customer asks PC Tech Guru to add analytics, pixels, advertising tools or tracking events, the customer confirms that they have permission to use those tools and accept responsibility for how they are used.

27.5 PC Tech Guru is not responsible for decisions made by Google, Meta, advertising platforms, analytics providers or other third-party tools using data collected through the customer’s website.

27.6 Where a cookie banner or consent tool is required, it may be quoted separately unless included in the agreed package.

27.7 The customer should not use tracking tools for sensitive, unlawful, misleading or non-compliant purposes.

28. SEO, Performance & Results

28.1 PC Tech Guru may provide basic SEO setup, page titles, meta descriptions, sitemap setup, robots.txt setup, speed-focused build methods and local SEO structure where included in the agreed package.

28.2 No guarantee is made that a website will reach a specific Google ranking, search position, traffic level, enquiry level, sales level or advertising result.

28.3 Search rankings and traffic depend on many factors outside PC Tech Guru’s control, including competition, content quality, domain age, backlinks, reviews, business reputation, search engine updates and customer activity.

28.4 Website performance can be affected by third-party scripts, analytics, pixels, embedded booking tools, maps, videos, adverts, images, hosting conditions, user devices and internet connection speeds.

28.5 Lead tracking can help measure actions such as phone clicks, email clicks, WhatsApp clicks, booking clicks, payment clicks or form submissions, but it cannot guarantee that enquiries will turn into paying customers.

28.6 Any examples, suggestions or estimated outcomes are for guidance only and are not guarantees.

29. AI Assistant Guidance

29.1 The PC Tech Guru website may include an AI assistant to provide general guidance about PC repairs, laptop issues, WiFi support, upgrades, parts, website creation and related technology questions.

29.2 AI assistant responses are for general guidance only and may contain mistakes, omissions or incomplete information.

29.3 The AI assistant cannot guarantee the exact fault, repair outcome, final price, part compatibility, data recovery result, availability, website ranking, enquiry level, sales result or business outcome.

29.4 Any advice provided by the AI assistant is based only on the information entered by the user and does not replace an in-person inspection, professional diagnosis, agreed quote or direct confirmation from PC Tech Guru.

29.5 For safety-related issues such as burning smells, smoke, sparks, liquid damage, PSU faults, electrical smells or power problems, you should stop using the device, unplug it where safe to do so, and contact PC Tech Guru before further testing.

29.6 You must not enter passwords, bank details, payment card details, private account credentials or highly sensitive personal information into the AI assistant.

29.7 Sending an enquiry through the AI assistant does not guarantee appointment availability, response time, acceptance of work or that the issue can be repaired.