Terms and Conditions

0. Acceptance of Terms

0.1 By booking an appointment, requesting a service, approving a quote, making a payment, asking PC Tech Guru to begin work, or using PC Tech Guru services, you confirm that you have read, understood and agreed to these Terms and Conditions.

0.2 Acceptance of these Terms forms a binding agreement between you and PC Tech Guru.

0.3 It is your responsibility to review these Terms before completing your booking, making a payment, approving website work, or agreeing to a monthly care plan.

0.4 If you do not agree with these Terms, you must not proceed with the booking, payment, project or service.

0.5 Nothing in these Terms affects your statutory consumer rights.

1. Definitions

“You / Your” means the client or customer.

“We / Us / Our / I” means Nathan Davies trading as PC Tech Guru.

“GURU+” means the free private customer dashboard used to view and manage eligible PC Tech Guru services. GURU+ itself does not provide reserved priority appointment entitlement. GURU+ Device Care, Site Care and Site Growth are separate optional services with their own charges or included periods.

“GURU+ Device Care” means the optional residential technical-care membership governed by the separate Device Care Terms. While active, it includes access to reserved priority appointments when offered, including weekends, weekday evenings or other configured priority times, subject to availability. It is the paid membership that provides this priority appointment access.

“Device” means your PC, laptop, or related equipment.

“Location” means the address provided at booking.

“Website Project” means any website design, build, setup, update, integration, migration, support or related digital work carried out by PC Tech Guru.

“GURU+ Site Care / Site Growth” means the included or optional paid website support described in section 24.

“Third-Party Service” means any external service, provider, platform or tool not owned by PC Tech Guru, including domain registrars, hosting providers, email providers, analytics tools, booking platforms, payment processors and advertising platforms.

2. Bookings & Attendance

2.1 Appointments may be requested using the booking system, contact form, email, phone, WhatsApp or another agreed method.

2.2 Your appointment is confirmed once PC Tech Guru has accepted the booking or confirmed the appointment details.

2.3 You may reschedule or cancel a standard appointment up to 1 hour before the scheduled time unless separate terms have been agreed.

2.4 You must be present at the agreed location at the appointment time unless agreed otherwise.

2.5 If you are not present, the appointment may be treated as a no-show and charges may still apply for time allocated, travel or attendance.

2.6 Free Website Design consultations, where offered, are intended for discussing requirements and planning the project. They do not include free build work, design work, technical setup, full audits or project delivery unless agreed separately.

2.7 Reserving an appointment slot is free. No payment or deposit is required simply to view, select or reserve an available appointment time.

2.8 Payment for service work, parts, quoted work or other agreed charges happens later according to the actual service or job arrangement.

2.9 PC Tech Guru may contact you before or shortly before the selected appointment time to discuss the issue, confirm details or prepare for the visit.

2.10 The free GURU+ dashboard does not by itself provide reserved priority appointment access. Reserved priority appointments may be offered while GURU+ Shield or Device Care is active, including weekends, weekday evenings or other configured priority times, subject to the actual slots available in the booking system.

2.11 Device Care is the paid membership that provides reserved priority appointment access while active. GURU+ Shield may also provide reserved priority appointments during its active aftercare period, but Shield is included after eligible paid repair work rather than sold as a separate priority-booking add-on.

3. Payments

3.1 The remaining balance for standard repair or support work is payable at the appointment, on completion, or online where applicable.

3.2 Website Design projects normally use the 50% deposit and remaining 50% payment schedule described in section 22. Different written arrangements may be agreed where appropriate. For a standard complete Custom PC build, the final specification and total quoted price are agreed first, then the accepted quote is payable in full before PC Tech Guru orders components or begins the build.

3.3 We accept:

• Debit or credit cards.
• Online payments with Stripe or another agreed payment provider.
• Cash, where agreed.
• Bank transfer, where agreed.

3.4 All prices shown are in GBP. PC Tech Guru is not VAT registered at the date these Terms were last updated, so VAT is not added to the stated prices.

3.5 Unless stated otherwise, repair and support prices do not include parts, software licences, subscriptions or other third-party costs. An accepted complete Custom PC quote includes the components and work listed in that quote. Website packages include the up to £20 initial domain contribution described in section 21.9 unless something further is agreed in writing.

3.6 If a payment fails, is reversed, or remains unpaid, PC Tech Guru may pause work, withhold delivery, suspend support or delay launch until payment is resolved.

4. Call-Out & No-Fix Policy

4.1 Standard PC, laptop, WiFi and technology support appointments are booked as a call-out and diagnostic service, not a guaranteed repair.

4.2 The service you are paying for includes travel to your location, professional diagnosis, and time spent investigating and attempting repair.

4.3 While we aim to resolve all issues, some problems may not be repairable, may require specialist parts or further work, or may fall outside the scope of the booked service.

4.4 If we are unable to complete a repair, the service may still be chargeable because time, expertise and diagnosis have been provided.

4.5 The full or agreed service charge may still apply if the issue cannot be resolved, the repair is not possible, you choose not to proceed after diagnosis, or additional work is required beyond the original scope.

4.6.1 PC Tech Guru provides on-site services within a 20-mile radius of Runcorn, Cheshire unless agreed otherwise.

4.6.2 Appointments outside this area may be accepted at our discretion, may incur additional travel charges, and must be agreed in advance.

4.6.3 We reserve the right to decline bookings outside our service area or cancel/reschedule appointments where travel is not practical.

5. Scope of Work

5.1 Services are limited to the issue, project, package, quote or tasks agreed at booking or in writing.

5.2 Additional requests may require extra time, be charged separately, or require a new appointment or quote.

5.3 PC Tech Guru may recommend a different approach if the requested work is unsuitable, unsafe, uneconomical, unsupported or outside current service scope.

5.4 Any advice provided is based on the information available at the time. Further issues may become apparent once work begins.

6. Remote Support

6.1 Remote services require a working internet connection, installation or use of remote support software, and your presence during the session unless agreed otherwise.

6.2 If access cannot be established, the session may be rescheduled and charges may still apply for time allocated.

6.3 You must not share passwords or sensitive information unless necessary for the agreed work. Where credentials are required, you remain responsible for changing passwords afterwards if you wish to do so.

6.4 PC Tech Guru is not responsible for issues caused by unstable internet, third-party remote access tools, customer interruptions or changes made by others during or after the session.

7. Hardware, Parts & Custom PC Builds

7.1 The initial Custom PC consultation is free. PC Tech Guru uses the consultation and any later discussion to prepare an agreed specification and quote for the complete build.

7.2 A standard complete Custom PC quote covers the components, PC Tech Guru build labour and Windows licence/setup listed in that quote. Guide budgets are indicative only until the final specification and quoted total are confirmed.

7.3 Component prices and availability can change before a quote is accepted. If the specification or quoted price needs to change before acceptance, PC Tech Guru will issue or agree the revised details first. After an accepted quote has been paid, the agreed price or specification will not be changed without the customer's express agreement, except where the law permits otherwise.

7.4 Full payment of the accepted Custom PC quote is required before PC Tech Guru orders components or begins the build. Payment may be made by cash, bank transfer, card or another agreed method. The order tracker will not progress to order confirmation or parts ordering until the confirmed quoted total has been paid in full.

7.5 For a standard complete build, PC Tech Guru purchases the quoted components and supplies the completed PC to the customer. PC Tech Guru remains the customer's point of contact for the supplied build. Nothing in these Terms limits statutory rights that apply to goods or services supplied by PC Tech Guru.

7.6 PC Tech Guru provides one year of build support from handover for faults relating to assembly, setup or workmanship. Applicable manufacturer warranties may also be available for individual components. Any manufacturer warranty is additional to, and does not replace, statutory rights against PC Tech Guru where those rights apply.

7.7 Existing or customer-supplied components may sometimes be reused where suitable and compatible. Those components remain separate from components supplied by PC Tech Guru, including their ownership, proof of purchase and any existing retailer or manufacturer warranty. PC Tech Guru is not responsible for a pre-existing fault in a customer-supplied component except to the extent our own work causes or contributes to a problem.

7.8 Once all required components have arrived and been checked, a standard build is typically completed within 2-3 working days. Faulty parts, supplier delays, unusual setup requirements or agreed specification changes can extend this. Local collection is available, or free local delivery may be arranged to the customer's agreed location.

7.9 Requiring full payment before components are ordered does not remove any statutory cancellation, refund, repair or replacement rights that apply. Where a customer lawfully cancels, any refund or deduction will be handled according to applicable law. PC Tech Guru will not automatically treat the full payment as non-refundable and will not retain more than is legally permitted; where lawful, actual direct loss, costs already incurred and diminished value may be taken into account.

7.10 Where a Custom PC contract is made online, by phone, at the customer's home or otherwise in circumstances where consumer cancellation information is legally required, PC Tech Guru will provide the required information and honour any applicable cancellation rights. A PC assembled from standard components is not assumed to be exempt from cancellation rights merely because it is built following a customer order.

7.11 If the Custom PC is purchased wholly or mainly for business use, the customer should identify the business or organisation and authorised contact before accepting the quote. Business purchases may have different legal rights and may be subject to additional written terms agreed before payment.

8. Estimates & Additional Costs

8.1 Estimates are provided based on available information.

8.2 Final costs may change if additional faults are discovered, parts differ from the original estimate, project requirements change, or extra work is requested. You will be informed before significant additional work proceeds.

8.3 Quotes may expire if not accepted within the stated time or, where no time is stated, within a reasonable period.

8.4 Prices may change if third-party providers change their own pricing, fees, licensing or terms.

9. Timeframes

9.1 All time estimates are approximate.

9.2 Repairs, builds or website projects may take longer depending on complexity, customer response times, software issues, parts availability, third-party services, content supply, approval delays or technical problems.

9.3 PC Tech Guru is not responsible for delay caused by events outside our reasonable control, provided the delay was not caused by our breach or failure to use reasonable care and skill. We will take reasonable steps to reduce the effect of a delay and keep you informed where practical.

10. Data Loss & Backups

10.1 You are responsible for backing up your data before any work is carried out.

10.2 We are not liable for data loss, data corruption or system failure unless caused by our failure to use reasonable care and skill.

10.3 Some repairs, updates, scans, resets, migrations, storage work or software changes can carry a risk of data loss.

10.4 Specialist data recovery from failed drives, damaged USB devices, physically faulty storage or severely corrupted media is not provided unless expressly agreed.

10.5 For website projects, you are responsible for keeping copies of any original text, images, logos, files, product data, legal wording or business information supplied to PC Tech Guru.

11. Software & Viruses

11.1 We may install, remove, configure or recommend software necessary to complete repairs, support or website work.

11.2 We do not guarantee future virus protection, future software compatibility, future update success or compatibility with every system or device.

11.3 You are responsible for holding valid software licences, product keys, account access and proof of purchase where required.

11.4 PC Tech Guru is not responsible for loss of access to unlicensed, unsupported, pirated, expired or account-locked software.

11.5 Virus and malware work reduces known risks at the time of service but cannot guarantee that a system will remain safe in future.

12. Consumer Remedies, Cancellation & Refunds

12.1 PC Tech Guru will provide services with reasonable care and skill. If a service does not meet that standard, consumer law may entitle you to repeat performance, an appropriate price reduction or another remedy. Goods supplied by PC Tech Guru must be of satisfactory quality, fit for purpose and as described.

12.2 Please contact PC Tech Guru promptly and explain the concern. We will assess the original agreed work and offer the remedy required by law. We may also offer additional help or goodwill where appropriate.

12.3 A remedy does not normally apply to a separate fault, ordinary wear, customer damage or changes, malware reinfection, inaccurate information, customer-supplied parts, or work performed by someone else, unless PC Tech Guru caused or remains legally responsible for the problem.

12.4 For most service contracts agreed online, by telephone, by email or away from business premises, a consumer may cancel within 14 days from the day after the contract is made.

12.5 We will not begin a service during that 14-day period unless you expressly ask us to. If you cancel after requested work has begun, we may charge a proportionate amount for what was supplied up to cancellation. You lose the cancellation right only after the service has been fully performed where you expressly requested early performance and acknowledged that consequence.

12.6 Exceptions may apply, including to genuinely personalised goods or urgent repair work specifically requested by you. An exception does not remove rights relating to faulty goods or services performed without reasonable care and skill.

12.7 Approved third-party costs may be deducted only where permitted by law and only to the extent they were actually and reasonably incurred and cannot be recovered.

12.8 Where a refund is due, it will normally be returned using the original payment method and within the period required by law.

12.9 To cancel, email enquiries@pctechguru.co.uk or send a clear statement to the correspondence address in section 30. You may use this model wording: “I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].”

12.10 Nothing in these Terms restricts statutory consumer rights.

13. Liability

13.1 PC Tech Guru is responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or both parties knew it might happen when the contract was made.

13.2 We are not responsible for loss caused by a pre-existing fault, customer action, inaccurate information, misuse, unauthorised changes, malware reinfection, customer-supplied parts or work carried out by others, except to the extent our own breach or negligence contributed to that loss.

13.3 Services supplied to consumers are for private use unless business use is expressly agreed. We are not responsible for business losses arising from a consumer contract. For a contract made wholly for business purposes, neither party is liable for indirect or consequential loss, lost profit, lost revenue or lost opportunity except where the law does not permit that exclusion.

13.4 Nothing in these Terms excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory rights that cannot be limited.

14. Access & Working Conditions

14.1 You must provide a safe and suitable working environment.

14.2 We reserve the right to refuse or stop work, and leave the location, if conditions are unsafe, unsuitable, abusive, threatening, unhygienic or unreasonable.

14.3 You must provide access to the device, accounts, passwords, equipment, internet connection, power supply, router, property area or online service needed to complete the agreed work.

14.4 If work cannot proceed because access is unavailable, information is missing, passwords are unknown, the customer is absent, or the working environment is unsuitable, charges may still apply for time allocated or attendance.

15. Uncollected Devices

15.1 If a device is ready to collect, we will contact you using the details provided and give a reasonable collection deadline.

15.2 A reasonable storage charge may apply only after you have been told about it. Any charge will reflect the storage period and reasonable costs rather than operate as a penalty.

15.3 Before selling, recycling or otherwise disposing of an uncollected device, PC Tech Guru will give written notice containing the collection details, any amount due and the intended date and method of sale or disposal, and will allow the legally required reasonable period to respond.

15.4 Any sale or disposal will be carried out only as permitted by law. If a device is sold, reasonable sale and storage costs and sums lawfully due may be deducted, and any remaining proceeds will be accounted for to you.

15.5 You should remove or back up personal data before leaving a device where practical. PC Tech Guru will continue to handle accessible personal information in accordance with the Privacy Policy.

16. Third-Party Services

16.1 We may recommend, configure, connect or use third-party services where required and will exercise reasonable care when selecting or configuring a provider as part of our agreed work.

16.2 Third-party providers control their own pricing, terms, availability, accounts, security and service operation. PC Tech Guru is not responsible for a third party's independent act or failure outside our reasonable control, unless our own breach or failure to use reasonable care and skill caused or contributed to the loss.

16.3 You are responsible for reading and accepting applicable third-party terms where services are held in your name or contracted directly by you.

16.4 We will take reasonable steps to explain material known third-party costs and dependencies before committing you to them.

17. Confidentiality

17.1 Personal data and customer information will be treated as confidential.

17.2 Information will only be disclosed where required to provide the service, operate the business, comply with legal requirements, resolve disputes, process payments or where disclosure is required by law.

17.3 You must avoid giving access to private, sensitive or unnecessary information unless required for the agreed work.

17.4 Our Privacy Policy explains how personal information is handled.

18. Service Guarantee & Aftercare

18.1 GURU+ Shield provides 30 days of priority aftercare following eligible completed paid work. For work involving a device being taken away, the Shield period normally starts when that device is handed back. For other eligible services, it starts when the agreed work is completed.

18.2 During the Shield period, if the same issue, or something reasonably connected to the work carried out, needs attention, the labour needed to put that same or connected matter right is free.

18.3 While Shield is active, qualifying connected matters receive priority aftercare. Active Shield may also provide access to reserved priority appointments, including weekends, weekday evenings or other configured priority times, subject to availability. PC Tech Guru remains committed to resolving the covered matter properly. This does not mean unrelated work or separate new faults are included.

18.4 GURU+ Shield does not automatically make parts, software, unrelated faults, accidental damage, new upgrade requests, malware reinfection, customer or third-party changes, or other new work free. Any additional charge will be explained before further chargeable work proceeds.

18.5 If we are unable to complete a repair, a reasonable labour or diagnostic charge may still apply where that service was properly provided and agreed. This does not restrict your rights if goods supplied by PC Tech Guru are faulty, not as described or not fit for purpose.

18.6 Website aftercare included in a website package is limited to agreed minor fixes, guidance and small corrections after launch. It does not include unlimited edits, redesigns, new pages, new features, ongoing marketing, SEO campaigns, paid advertising or third-party subscription costs.

19. Right to Refuse Service

19.1 We reserve the right to refuse, pause or stop service where payment is not made, information is false, requests are unlawful, behaviour is abusive or unsafe, the work is outside scope, or the requested work is not suitable.

19.2 We may refuse work involving illegal content, fraudulent activity, hacking, bypassing security without lawful permission, pirated software, harmful software, harassment, abusive content or anything that may breach law or third-party terms.

19.3 If service is refused after work has already started, charges may still apply for work completed, time allocated, third-party costs or attendance.

20. Changes to Terms

20.1 We may update these Terms for future bookings and contracts. The version shown on this page is the current version and its update date appears above.

20.2 The terms accepted when an existing one-off service or website project was agreed will continue to apply unless both parties agree a change or a legal requirement makes a change necessary.

20.3 For an active recurring service, we will give reasonable notice of a material change. If a change is materially disadvantageous, you may cancel before it takes effect without a cancellation penalty, while paying any sums already properly due.

20.4 A narrow change required urgently for law, security or technical integrity may take effect sooner, but we will explain it where practical.

21. Website Design Services

21.0 Website Design services are provided according to the agreed package, quote, written scope or confirmed instructions.

21.1 Website packages may include services such as design, layout, page structure, mobile-friendly styling, Astro development, Cloudflare Pages deployment, contact forms, booking links, payment links, analytics setup, tracking events, launch checks and basic SEO setup, depending on the selected package.

21.2 Website packages are not unlimited. Each package includes only the features, pages and work stated on the Website Design page or agreed in writing.

21.3 Any work outside the agreed scope may be charged separately. This includes extra pages, additional revision rounds, major redesigns, complex integrations, custom functionality, copywriting, large product catalogues, advanced e-commerce, databases, membership systems, booking workflows, automation or CRM setup.

21.4 The customer is responsible for providing accurate business details, text, images, logos, product information, service descriptions, prices, legal wording, privacy information, cookie information, contact details and any content required for the website.

21.5 PC Tech Guru is not responsible for inaccurate, unlawful, misleading, copied, unauthorised or incomplete content supplied by the customer.

21.6 PC Tech Guru may suggest wording, layout or structure, but the customer remains responsible for checking that all claims, offers, prices, qualifications, accreditations and legal information are correct before launch.

21.7 Website project prices may vary depending on requirements. The advertised package prices are starting points or package prices for standard setups only.

21.8 Website packages currently offered by PC Tech Guru are Local Business, Business Plus and Commerce. Package names, prices and included features may change over time, but the package, price and scope agreed in writing at the time of purchase will apply to your project.

21.9 Current advertised website package prices are Local Business £299, Business Plus £499, and Commerce from £699. Every package includes up to £20 towards the initial domain registration only. If the chosen domain costs more than £20, the customer must pay the difference before it is purchased. Any unused part of the £20 contribution has no cash value and cannot be transferred to email, hosting or other services.

21.10 Customer self-editing through GURU+ is available only where it is included in the written project scope and configured for that bespoke website. The customer may edit only the agreed fields, such as contact details, opening hours, service text and selected photos. The editing panel does not give access to the website layout, design, code or other protected content. The customer is responsible for checking submitted changes before publishing.

22. Website Project Payments

22.0 Website Design projects use staged payment unless a different written arrangement is expressly agreed.

22.1 A 50% deposit of the agreed Website Design price is payable before build work begins.

22.2 The remaining 50% balance is payable after the agreed build is ready for approval and before the website is made publicly live.

22.3 A website will not be launched, transferred, handed over or made fully available until the full agreed Website Design price has been paid.

22.4 If payment is overdue, PC Tech Guru may pause work, delay launch, restrict support, pause updates or withhold project files until payment is resolved.

22.5 Third-party costs must usually be paid before they are purchased, connected or configured.

22.6 If a customer cancels a website project after requested work has started, PC Tech Guru may charge a reasonable and proportionate amount for work actually completed and approved third-party costs that cannot be recovered, subject to the cancellation rights in section 12.

22.7 PC Tech Guru will begin work during a statutory cancellation period only where the customer expressly requests this. The consequences of cancellation after work begins are explained in section 12.

22.8 Website package prices are one-off build prices unless expressly stated otherwise. The up to £20 initial domain contribution described above is included, but future domain renewals, optional paid GURU+ Site Care or Site Growth, paid email inboxes, premium services, advertising spend, payment processor fees and other third-party charges are separate unless agreed in writing.

22.9 The standard Website Design payment schedule is the 50% deposit and remaining 50% balance described above unless a different arrangement is expressly agreed in writing.

23. Website Scope & Revisions

23.1 Website projects include the pages, sections, features and integrations agreed before work begins.

23.2 Unless agreed otherwise, website packages include reasonable minor adjustments during the build.

23.3 A revision means an adjustment to work already created. It does not mean a complete redesign, a new concept, a new page, a new feature or a change to the project direction unless agreed separately.

23.4 Repeated changes, late changes to approved work, new requests after approval, major layout changes or extra functionality may require an additional quote.

23.5 If customer content is delayed, incomplete or repeatedly changed, the project may be delayed and additional charges may apply.

23.6 If the customer does not respond for 30 days or more, the project may be treated as inactive. Reactivating an inactive project may require a new quote or admin fee.

23.7 PC Tech Guru is not responsible for checking every spelling mistake, business claim, legal statement, product description, service detail, price or compliance requirement. The customer must review the site before launch.

23.8 Once the website is approved or launched, later changes may be charged separately unless covered by included GURU+ Site Care or Site Growth, or by an active paid Site Care or Site Growth plan.

24. GURU+ Site Care & Site Growth

24.1 Local Business includes 30 days of GURU+ Site Care from public launch. Business Plus includes 3 months of GURU+ Site Care from public launch, worth £87. Commerce includes 3 months of GURU+ Site Growth from public launch, worth £147.

24.2 GURU+ Site Care covers maintenance and routine website work such as small content changes, standard SEO upkeep, straightforward integrations and apps, forms, checks, fixes and support. GURU+ Site Growth includes Site Care plus deeper optimisation and more advanced SEO, integrations and apps, analytics, tracking, automation, performance and conversion-focused improvements.

24.3 The difference between Site Care and Site Growth is the complexity and purpose of the work, not a rule that a particular category such as SEO or integrations is always excluded from Site Care. Requests are assessed against the published routine and advanced scope characteristics and the reasonable technical complexity of the work.

24.4 There is no fixed monthly edit, minute or request allowance unless a specific different allowance has been expressly agreed with the customer. This does not mean unlimited simultaneous development or guaranteed immediate response, and requests may be queued and prioritised reasonably.

24.5 Substantial new development, a major redesign, a new large booking or ecommerce system, a bespoke application, a large API project, extensive new-page work or another request that has become a separate development project may require a separate quote. PC Tech Guru will explain this before separately chargeable work begins.

24.6 Third-party provider charges are separate from the Site Care or Site Growth fee unless PC Tech Guru has specifically stated that a particular third-party cost is included. Customer approval is required for any paid external service before PC Tech Guru activates, purchases or commits to that service on the customer's behalf.

24.7 Where practical, third-party accounts and subscriptions will be created in the customer's name and billed directly to the customer. PC Tech Guru may configure or support those services where the work falls within the active plan.

24.8 Paid GURU+ Site Care and Site Growth are monthly plans billed in advance. They may be cancelled at any time, with support continuing until the end of the current paid billing period unless a different arrangement is expressly agreed.

24.9 If a monthly payment fails or remains unpaid, PC Tech Guru may pause new included support, updates, monitoring and checks until billing is resolved. Existing project and request history will be retained.

24.10 A website support request validly submitted while cover is active keeps the plan basis that applied when it was submitted while that accepted request is being assessed and completed. Expiry alone does not automatically make that already accepted request chargeable.

24.11 Website care is not a guarantee that the website will never break, never go offline, always rank highly, always generate enquiries or remain compatible with every third-party platform forever. Site Care and Site Growth do not guarantee emergency or out-of-hours response unless separately agreed.

24.12 Current monthly website support prices are GURU+ Site Care at £29 per month and GURU+ Site Growth at £49 per month. Any future price or service change will be communicated as applicable to the customer's arrangement.

24.13 Included GURU+ Site Care or Site Growth ends automatically at the end of its included period. It does not convert into a paid plan and no recurring charge begins unless the customer separately chooses and completes a paid plan.

25. Website Ownership

25.1 Ownership of the final website content and custom code created specifically for the Website Design project passes to the customer once the project is fully paid, subject to any third-party rights, licences or service terms.

25.2 The customer does not own third-party platforms, fonts, stock images, software, booking systems, payment providers, analytics tools, plugins, subscriptions, hosting platforms or external services used as part of the website.

25.3 PC Tech Guru may reuse general methods, layout ideas, code patterns, styling approaches, technical knowledge, components, processes and non-confidential experience gained from website projects.

25.4 PC Tech Guru may display completed website work in a portfolio, social media post, case study or example unless the customer requests otherwise in writing.

25.5 Ownership or transfer does not include ongoing support, future updates, third-party account management or maintenance unless a care plan or support agreement is active.

25.6 The customer is responsible for keeping access to their own domain, hosting, email, analytics, booking, payment and third-party accounts where these are set up in the customer’s name.

25.7 Where GURU+ self-editing is configured for a website, the editor and content-publishing connection are services provided by PC Tech Guru and are separate from ownership of the website, domain and hosting account. The website continues to serve its built-in content if that connection is unavailable, but panel editing and publication of new changes may pause. Continued use of the editor depends on PC Tech Guru continuing to operate and support that service. The customer may arrange another editing or publishing method for their site, subject to the relevant account access, hosting and technical setup.

25.8 Free access to the GURU+ social media planner, where enabled for a business customer, is an optional service and may depend on third-party platforms. Paid advertising, boosted posts and external provider charges are not included.

26. Website Third-Party Costs

26.1 Each website package includes up to £20 towards the initial domain registration only. Future domain renewals, paid email inboxes, booking tools, payment-provider fees, premium services, stock images, subscriptions, advertising costs, paid fonts and external software are separate unless specifically included in writing.

26.2 PC Tech Guru may use trusted third-party services to build, host, deploy, track, optimise, secure or support websites.

26.3 Third-party providers may change prices, features, rules, account requirements, terms, limits or availability at any time.

26.4 PC Tech Guru is not responsible for a third party's independent outage, policy change, account restriction, price change or failure outside our reasonable control, unless our breach or failure to use reasonable care and skill caused or contributed to the loss. Where practical, we will help explain the issue and reasonable next steps.

26.5 If the customer controls their own third-party accounts, the customer is responsible for renewing, paying for, securing and maintaining those accounts.

26.6 If a domain name, hosting account, email account or third-party subscription expires because the customer does not renew or pay for it, PC Tech Guru is not responsible for resulting downtime, data loss, email loss or business loss.

26.7 Before PC Tech Guru orders, enables or commits to a paid third-party service on the customer's behalf, we will explain what service is required and the known price or pricing basis. The customer's approval is required before that paid external service is activated or purchased.

26.8 Where practical, third-party accounts and subscriptions will be held in the customer's name and paid directly by the customer so that the customer keeps control of those services if PC Tech Guru support later ends.

27. Analytics, Pixels & Cookies

27.1 Website packages may include Google Analytics, Meta Pixel, event tracking or similar tools where agreed.

27.2 These tools may use cookies, tracking pixels or similar technologies and may require appropriate privacy notices, cookie wording, consent banners or configuration.

27.3 PC Tech Guru will exercise reasonable care when carrying out an agreed analytics, pixel or consent setup and will follow the customer's lawful instructions. The customer, as website owner, remains responsible for deciding the purposes and means of processing on their website and for maintaining accurate privacy and cookie information.

27.4 If the customer asks PC Tech Guru to add analytics, advertising tools or tracking events, the customer must have a lawful basis and provide any information needed for a compliant setup. Nothing in this section excludes responsibility for work PC Tech Guru performs without reasonable care and skill.

27.5 PC Tech Guru is not responsible for decisions made by Google, Meta, advertising platforms, analytics providers or other third-party tools using data collected through the customer’s website.

27.6 Where a cookie banner or consent tool is required, it may be quoted separately unless included in the agreed package.

27.7 The customer should not use tracking tools for sensitive, unlawful, misleading or non-compliant purposes.

28. SEO, Performance & Results

28.1 PC Tech Guru may provide basic SEO setup, page titles, meta descriptions, sitemap setup, robots.txt setup, speed-focused build methods and local SEO structure where included in the agreed package.

28.2 No guarantee is made that a website will reach a specific Google ranking, search position, traffic level, enquiry level, sales level or advertising result.

28.3 Search rankings and traffic depend on many factors outside PC Tech Guru’s control, including competition, content quality, domain age, backlinks, reviews, business reputation, search engine updates and customer activity.

28.4 Website performance can be affected by third-party scripts, analytics, pixels, embedded booking tools, maps, videos, adverts, images, hosting conditions, user devices and internet connection speeds.

28.5 Lead tracking can help measure actions such as phone clicks, email clicks, WhatsApp clicks, booking clicks, payment clicks or form submissions, but it cannot guarantee that enquiries will turn into paying customers.

28.6 Any examples, suggestions or estimated outcomes are for guidance only and are not guarantees.

29. Neo AI Receptionist Guidance

29.1 The PC Tech Guru website may include Neo, an AI receptionist, to provide general guidance about PC repairs, laptop issues, WiFi support, upgrades, Custom PC Builds, Website Design, bookings and related PC Tech Guru services.

29.2 Neo responses are for general guidance only and may contain mistakes, omissions or incomplete information.

29.3 Neo cannot guarantee the exact fault, repair outcome, final price, part compatibility, data recovery result, availability, website ranking, enquiry level, sales result or business outcome.

29.4 Any guidance provided by Neo is based only on the information entered by the user and does not replace an in-person inspection, professional diagnosis, agreed quote or direct confirmation from PC Tech Guru.

29.5 For safety-related issues such as burning smells, smoke, sparks, liquid damage, PSU faults, electrical smells or power problems, you should stop using the device, unplug it where safe to do so, and contact PC Tech Guru before further testing.

29.6 You must not enter passwords, bank details, payment card details, private account credentials or highly sensitive personal information into Neo.

29.7 Sending an enquiry through Neo does not guarantee appointment availability, response time, acceptance of work or that the issue can be repaired.