GURU+ Device Care

These terms apply only to GURU+ Device Care. They are separate from the normal public booking flow and should be read with the general Terms and Conditions.

Nathan Davies trading as PC Tech Guru. Correspondence address: 105 Lockfield, Runcorn, WA7 4BE.

This is a correspondence address only. It is not a customer-facing premises, and no walk-in services, collections or appointments are available at this address unless expressly agreed.

Eligibility and activation

• Paid Device Care becomes available to a GURU+ customer after PC Tech Guru has completed an ordinary appointment and that appointment has been fully paid. A complete Custom PC build may also include a complimentary Device Care entitlement under the Custom PC terms below.
• Once eligible, the customer may choose the annual or monthly paid plan from their private GURU+ dashboard. Device Care remains optional and the GURU+ dashboard itself remains free.
• The first ordinary appointment is not included retrospectively.
• Membership starts only after payment has been confirmed or PC Tech Guru manually activates it.
• Older private invitation links already issued remain supported and must not be shared. Private member and GURU+ access links must also not be shared.

Included GURU+ Device Care with a Custom PC

• Every eligible complete Custom PC build includes 12 months of GURU+ Device Care, worth £99.
• For an eligible complete Custom PC build, the included Device Care period is enrolled automatically from the recorded handover or completion date. No separate customer activation, checkout or payment card is required.
• For a customer without an existing active Device Care membership, the included period is tied to the recorded PC handover or completion date and runs for 12 months from that date.
• The included Custom PC Device Care period does not automatically renew and does not require payment card details. After it ends, the customer may choose a normal paid Device Care membership.
• If the customer already has active annual Device Care, the existing paid cover is left unchanged and the included 12 months is added immediately after that paid annual period ends.
• If the customer already has active monthly Device Care, PC Tech Guru will not cancel or alter that paid subscription because of the Custom PC benefit. The monthly membership continues normally for as long as the customer chooses. The included 12 months is reserved on the same Device Care membership and starts automatically after the customer later cancels and their final paid billing period ends.
• If two devices are already registered on Device Care, no device is removed automatically. PC Tech Guru will review which existing device should be replaced before completing the Custom PC Device Care enrolment.

Residential household scope

• Device Care is for residential household use. Business devices are not included unless PC Tech Guru expressly agrees otherwise.
• One membership may include up to two PCs or laptops in the same household.
• Work on other devices or additional household computers may be charged separately if agreed.

Membership year and yearly allowances

• A membership year starts on the Device Care activation date and runs for 12 months.
• For an ongoing monthly membership, a new membership year begins on each anniversary while the subscription remains active.
• At the start of each new membership year, the yearly allowance refreshes to one complimentary Device Care appointment for a device-related issue, shared across up to two household PCs or laptops if needed, plus one annual service and clean.
• The complimentary Device Care appointment is available while the membership is active, subject to the yearly allowance. The annual service and clean become bookable after six months of active membership in each membership year and must be booked within that membership year. Monthly members must also have made six successful monthly payments before their first annual service.
• The £99 annual option covers one 12-month membership year unless a new membership is agreed after it expires.

Complimentary appointments

• The membership includes one complimentary Device Care appointment for a device-related issue during each membership year, if needed.
• The complimentary appointment is shared across up to two registered household PCs or laptops, not one appointment per device.

Annual service and clean

• One annual service and clean is included during each active membership year. It becomes bookable after six months of active membership in that year and remains bookable until that membership year ends. Monthly members must also have made six successful monthly payments before booking their first annual service.
• It is separate from the complimentary Device Care appointment and does not reduce that allowance.
• It may include both registered household devices during the annual service where practical.

Separate costs

• Replacement parts, paid software, licences, outside specialist charges and third-party costs are separate.
• PC Tech Guru will agree any separate costs or work outside the Device Care scope before continuing.

Appointments and availability

• While Device Care is active, reserved priority appointments may be offered in GURU+, including weekends, weekday evenings or other configured priority times. Device Care is the paid membership that provides access to these reserved priority appointments. Available times are shown up to 14 days ahead in your GURU+ dashboard.
• Appointments are subject to availability. Membership does not guarantee a particular reserved priority slot, date or time.
• Customers should provide accurate issue information so the visit can be planned properly.

Cancellations and missed appointments

• Online customer cancellation must be completed at least one hour before the appointment start time.
• A customer cancellation made within the online cancellation window does not count automatically.
• After online cancellation closes, please contact PC Tech Guru directly if urgent help is needed. Contacting PC Tech Guru does not guarantee cancellation or allowance restoration.
• If PC Tech Guru cancels, the appointment does not count against the standard appointment allowance.
• A missed appointment or no-show may count only where PC Tech Guru reasonably decides it should, and the reason will be recorded.

Payment and membership cancellation

• You may choose £99 for 12 months as a one-off payment, or £9.99 per month as a recurring monthly subscription.
• The £9.99 monthly option has no minimum 12-month term and may be cancelled at any time through the private Device Care member portal or by contacting PC Tech Guru.
• Outside the legal cooling-off arrangements below, monthly cancellation normally takes effect at the end of the current paid billing period. Device Care remains available until that date and Stripe will not take the next monthly renewal.
• If a monthly payment fails, Device Care access may be paused until Stripe confirms payment has been brought up to date.
• If checkout is cancelled or expires before the first successful payment, membership is not activated.
• Where a refund is legally due, it will normally be returned through the original payment method within the period required by law. The related membership will be adjusted fairly to reflect the refunded period.

14-day cancellation period

• When paid Device Care is purchased online or through a private payment link, a consumer normally has 14 days from the day after the contract is made to cancel.
• Before checkout, you must accept these Terms and confirm that you understand cancelling Device Care stops future benefits from unlocking.
• The included Device Care appointment is part of the active membership. The annual service becomes bookable after six months of active membership in each membership year. Monthly members must also have made six successful monthly payments before booking their first annual service. Statutory cancellation rights are unaffected.
• If you cancel during the 14-day cancellation period before any Device Care service has been supplied, any payment due to be refunded will be returned in accordance with your statutory rights.
• You may cancel by emailing enquiries@pctechguru.co.uk or sending a clear statement to the correspondence address above. You may use: “I give notice that I cancel my GURU+ Device Care contract, ordered on [date]. Name: [name]. Address: [address]. Date: [date].”
• Nothing in these Terms limits statutory rights relating to services not provided with reasonable care and skill or goods that are faulty, not as described or not fit for purpose.

Important clarification

GURU+ Device Care is a technical-care membership. It gives access to one complimentary device-issue appointment, an annual service and reserved priority appointment access while the membership is active under these terms. It is not a promise that every fault can be repaired, and parts, paid software, outside specialist work and work outside the Device Care scope remain separate.

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