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Customer-only computer care
GURU+ Device Care
Ongoing technical care for your household computers, including reserved priority appointment access while your membership is active. Priority times can include weekends or other configured priority slots, subject to availability.
What is included?
- Priority appointment access: reserved priority times while Device Care is active, including weekend or other configured priority slots when available. Choose from the times shown in your GURU+ dashboard, subject to availability.
- One included appointment: for device-related issues each membership year, shared across up to two household PCs or laptops if needed. Worth £70.
- Annual service: one service and clean each membership year, separate from the included appointment. Worth £70. It becomes bookable after six months of active membership in each membership year and must be used before that year ends. Monthly members also need six successful payments before booking their first service.
- Optional PC Tech Guru Remote installation: choose to have our app installed on an eligible Windows PC. It can resolve some issues automatically and let PC Tech Guru connect remotely to help with others. You will be notified when a remote session starts and can end it at any time.
Work may include PC and laptop repairs, Windows repairs, software troubleshooting, Windows reinstalls, replacement-part fitting, cleaning, maintenance, performance work and practical investigation of faults discovered during the visit.
Replacement parts, paid software, licences, outside specialist charges and work outside the Device Care scope are separate.
How eligibility works
Device Care becomes available after your first completed and paid appointment with PC Tech Guru. Once that appointment is marked paid, the option appears automatically in your GURU+ customer dashboard.
Device Care is optional. Your original appointment is not retrospectively included, and your GURU+ dashboard remains available whether or not you add Device Care. GURU+ itself does not unlock reserved priority appointments; that access comes from active Device Care or, temporarily, active GURU+ Shield.
You can read the plain-English GURU+ Device Care terms before choosing a plan.
Already a PC Tech Guru customer?
Sign in to GURU+ to see whether Device Care is available to add and choose your annual or monthly plan securely.
GURU+ Device Care is a practical technical-care membership. It gives access to planned help when you need it, while parts, paid software, outside costs and work outside the Device Care scope stay separate.